Privacy Policy
Little Travel House
Effective Date: 1 January 2026
Important notice regarding messaging data
Little Travel House ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All messaging opt-in data is kept strictly confidential.
1. Information we collect
We collect the following types of information:
Personal information:
- Name, email address, phone number, and postal address
- Travel preferences and booking details when you request a quote or booking
- Opt-in records and timestamps for the communication channels you choose (email, phone, SMS, etc.)
Non-personal information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer communication:
- Records of enquiries and travel requests
- Booking details and travel preferences
- Service history and feedback
2. How we use your information
We use collected data for:
- Providing and improving our travel planning and booking services
- Processing bookings, payments, and supplier arrangements
- Communicating with you about your enquiries, bookings, and travel arrangements
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
3. Messaging and consent
Messaging terms
Where you opt in to receive messages from us, you agree to receive communications related to our services, including booking confirmations, travel updates, and customer support.
Opt-in and consent:
- You will only receive messages if you have explicitly opted in
- We maintain records of all opt-in actions
- We comply with the Spam Act 2003 (Cth) and all applicable Australian laws governing electronic messaging
Opt-out instructions:
- You can cancel SMS notifications at any time by replying "STOP"
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- You can unsubscribe from email communications using the link in each email
- All opt-out requests are processed promptly
Message frequency and content:
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help and support:
- Reply "HELP" for assistance or contact us at letsgo@littletravelhouse.com.au
- Customer support is available during regular business hours
Messaging data protection statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors in support of our services, such as customer service, is permitted only as needed to deliver the service. All other use case categories exclude messaging opt-in data and consent; this information will not be shared with any third parties.
We implement reasonable measures to safeguard your messaging opt-in information and consent records.
4. Information sharing and disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service providers:
- Travel suppliers and third-party vendors who assist in our operations (e.g., airlines, cruise lines, tour operators, accommodation providers, and payment processing)
- Messaging providers solely for the purpose of delivering messages you have consented to receive
- Our affiliate, the Envoyage Group (an arm of the Flight Centre Travel Group), where required to fulfil your booking
- All service providers are expected to maintain appropriate confidentiality and security
Legal compliance:
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business transfers:
- In case of mergers, acquisitions, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All the above categories exclude messaging opt-in data and consent; this information will not be shared with any third parties, excluding the providers of the messaging services themselves.
5. Data security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest where practicable
- Secure access controls and authentication mechanisms
- Regular review of security practices
- Staff awareness of data protection responsibilities
- Breach response procedures in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies and tracking technologies
We use cookies and similar technologies to:
- Analyse site traffic and user behaviour
- Remember your preferences
- Improve website functionality and user experience
- Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your rights and choices
Subject to applicable law, you have the right to:
- Access, update, or request correction of your personal information
- Opt out of marketing emails by clicking "unsubscribe" in our emails
- Opt out of SMS messages by replying "STOP"
- Request information on how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a relevant authority if you believe your rights have been breached
To exercise these rights, please contact us using the information in Section 10.
8. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Little Travel House.
9. Changes to this privacy policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
10. Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Little Travel House
6 Paramount Crescent, Mount Martha, Victoria
Phone: +61 409 850 329
Email: letsgo@littletravelhouse.com.au
Website: https://littletravelhouse.com.au
This Privacy Policy is general information and does not constitute legal advice. It is not a representation of confirmed regulatory compliance. For more on how we work, see our Terms of Service or contact us.
By using our website and services, you consent to this Privacy Policy.